Call Center Service Offering

Have your Store supported by a team of skilled order takers just when you need them.

A turn-key online service designed to assist your store with added labour to process orders at compression times or when you are short on store labour. Our integrated networks seamlessly route your overflow or 100% orders to the call centre and keep customer service calls at the store level.

We provide two types of Services

  • We can take 100 % of your customer calls and process those orders by porting your main order number or you can forward your main order number to our network.
  • We can handle you overflow orders so when your order lines are not answered in the store or all of your store lines are busy the calls will be forwarded to our network and we will take care of your over flow order calls.

100% Order Taking

  • Port or forward your main order number to our network
  • 411 listing included
  • All order calls are answered by our fully trained call center staff
  • POS support
  • Administration calls forwarded back to the store

Overflow Order Taking

  • Set up your order line so if all lines in the store are busy or not answered the calls are forwarded to our network
  • Order calls ring into the store as they always have
  • Forward overflow order calls to the call center, the ones where no one is available to take the order.
  • All order calls are answered by our fully trained call center staff
  • POS support
  • Administration calls forwarded back to the store
Contact our sales department for more information.